The message below was sent to all staff via district email on Thursday, June 30.
As previously communicated, yesterday, June 29, 2022, the Innovation Technology (IT) implemented multifactor authentication (MFA) required by the district’s cyber liability insurance carrier for all staff.
The one-time MFA registration is necessary for staff to participate in especially IF you want to access district services (e.g., Outlook mail, OneDrive file access, Tyler Employee Access, etc.) that rely on Microsoft authentication from a personal device.
The following is some additional information that we want to share with you since the implementation of MFA.
I USED THE WRONG PHONE NUMBER WHEN REGISTERING FOR MFA, CAN I CHANGE THIS?
You will need to contact the IT department to have the MFA information you initially entered reset so that you can register the correct secondary verification method again.
I SELECTED THE WRONG AUTHENICATION PREFERNCE WHEN REGISTERING FOR MFA, CAN I CHANGE THIS?
You can change your MFA details by browsing to https://aka.ms/MFAsetup and walk through the MFA registration again to make the appropriate changes.
SINCE MFA HAS BEEN IMPLEMENTED, ACCESING DISTRICT EMAIL ON MY PERSONAL DEVICE (e.g., cell phone) IS NO LONGER IS WORKING?
Due to the aggressive timeframe for implementation, coupled with enforcement security requirements by Microsoft, it has been discovered that the native mail Apps on Apple iPhones/iPads and Google Android phones/tablets do not work correctly with MFA.
To continue to receive your district email on your personal device after you have been enrolled in MFA, you will NEED to download and use the Microsoft Outlook Mobile App.
IS THERE A COST FOR THE MICROSOFT OUTLOOK MOBILE APP?
The Microsoft Outlook Mobile App for iOS and Android is FREE to use on either on Apple iPhones/iPads and Google Android phones/tablets.
HOW DO I GET THE MICROSOFT OUTLOOK MOBILE APP?
Depending on the device you are using, you will need to search for the Microsoft Outlook Mobile App in either the Apple App Store or Google Play to download and install it on your personal device. For more information on how to download and install the Microsoft Outlook Mobile App for iOS and Android, you can visit https://www.microsoft.com/en-us/microsoft-365/outlook-mobile-for-android-and-ios
HOW DO I ADD MY DISTRICT EMAIL ACCOUNT IN THE MICROSOFT OUTLOOK MOBILE APP?
Depending on the device you are using, select one of the links below for help on adding your account:
Set up email in the Microsoft Outlook Mobile App for Android
Set up email in Microsoft Outlook Mobile App for iOS
I STILL WANT TO USE THE NATIVE MAIL APP ON IOS AND ANDROID DEVICES TO ACCESS MY DISTRICT EMAIL, WILL THE IT DEPARTMENT HELP ME?
The district’s IT department will attempt to aid you ONLY if you are using the Microsoft Outlook Mobile App. The native mail Apps on either Apple iPhones/iPads and Google Android phones/tablets are not supported and you will be directed to download and install the Microsoft Outlook Mobile App.
NOTE: Please be advised that the district’s IT department will provide a best effort to support the Microsoft Outlook Mobile App on personal devices. This means the support provided will be limited in scope to the Microsoft Outlook Mobile App and depending on various circumstances/configurations of the personal device, the IT department may not be able to assist.
Please feel free to share this information with those you deem appropriate. The district will also be sending out a message through ParentSquare with this same information.
Thank you for your attention, cooperation, and understanding with this important matter.
Chief Technology Officer